Policies

Terms of Service

These terms apply to all photography sessions booked with Selah Chicago, a photography brand operated by Boyde Media (“we,” “us”). By booking a session or making a payment, you (“client”) agree to these terms.

Services and pricing

We offer family, couple and milestone photography sessions in the Chicagoland area. Current starting prices are listed on our Pricing page in US dollars. Final pricing, session length and the number of edited images are confirmed in writing before your session.

Booking and payment

A session is reserved once a retainer of 50% of the session fee is paid. The remaining balance is due no later than 48 hours before the session. Payments are processed securely through Stripe. We do not store your card details.

Rescheduling and weather

You may reschedule once at no charge with at least 48 hours’ notice. If weather or illness prevents an outdoor session, we will reschedule together at no charge.

Delivery

Edited images are delivered in a private online gallery within 3 weeks of your session. Images are edited in our signature style; raw, unedited files are not provided.

Image use

You receive a personal-use license to print and share your images. Boyde Media retains copyright. With your permission, we may share selected images in our portfolio or on social media.

Liability

In the unlikely event that we cannot deliver your images because of equipment failure or circumstances outside our control, our liability is limited to a refund of the amounts you have paid.

Refund & Cancellation Policy

Cancellations by you

The retainer reserves your date and is non-refundable, but it can be applied to a rescheduled session within 6 months. If you cancel more than 48 hours before your session, any amount paid beyond the retainer is refunded in full. Cancellations within 48 hours of the session are not eligible for a refund.

Cancellations by us

If we must cancel and cannot offer a new date that works for you, you will receive a full refund, including the retainer.

Satisfaction

If something isn’t right with your gallery, contact us within 14 days of delivery and we’ll work with you to make it right.

How refunds are issued

Approved refunds are returned to the original payment method within 5–10 business days.

Privacy Policy

We collect the information you share with us, such as your name, email, phone number and session details, only to respond to inquiries, schedule and deliver sessions, and process payments. Payments are handled by Stripe under its own privacy policy. We never sell your information. If you join our email list, you can unsubscribe at any time. To view or delete your information, email us.

Contact

Questions about these policies, a booking or a refund: ashley@boydemedia.com. We reply within two business days.